What does it take to calm an irritated customer, connect people, start conversations, and build relationships? What could do all that? As this story shows, it just takes one person thinking outside the Crayon box.
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PALM SPRINGS, Calif. – AP – A museum is showing artwork collected by a Delta flight attendant who started handing out crayons to passengers after the Sept. 11th attacks. The Palm Springs Air Museum is showing "Plane Art — Connecting People" through Jan. 25. Several dozen pictures are hanging at the museum, and many others are available for visitors to leaf through in folders.
The pictures were collected by Delta flight attendant Jewel Van Valin. She got the idea a few months after 9/11, when the airline began substituting paper for linens as tray table covers.
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She said one passenger (more…)