Archive for the ‘Conversation Tips’ Category

Are You at the Mercy of Your Telephone?

Sunday, August 1st, 2010

 by  Tracey E. Bennett, Queen of Conversation

Use The Law of Attraction to make your telephone conversations more productive.

Ring! Ring!!

Thank the goddess for caller ID. You've been waiting for this call. You need to talk to Ms. Brooks, but you're not ready. What do you do, pick up the phone or risk missing out? No, wait, You HAVE to answer this call. How can you make the most of it?

There is a third way to handle the call. It puts you firmly in control of this opportunity because you're going to put the Law of Attraction to work for you.

First you answer the telephone:
"Hi, this is Tracey." When Ms. Brooks identifies herself, you say, "Thanks for calling. I'm eager to talk to you. Can you hold on for a second, please?"

…and then you say to yourself, What is it that I most want to achieve in this conversation? I want to uplift the other person. I want to be understood. I want the other person to understand me, and I want the other to be positively influenced in the direction of my desire. Indeed, I want the other to be stimulated and excited by my words. Indeed, I want this to be a successful conversation. Then, when you come back on the line, you have prepaved [the way to a successful outcome]. And now, that other one will respond to you much more in accordance with your desire than if you had not taken the time.
- Esther and Jerry Hicks, The Law of Attraction: The Basics of the Teachings of Abraham

When you're the caller, you pick the time that's right for you. When you're the callee, you don't have that luxury. But you don't have to be at the caller's mercy. This exercise of segment intending helps you 

  • clarify what you want
  • focus on it
  • draw power to it, and
  • build your confidence

Can you use segment intending with each part of your day? You bet! I use it to keep myself safe and happy while surfing, to ensure my well being while driving, and lots of other times. Try it.

I look forward to reading your comments.

Memorial Day – Take a Vet to Lunch and Listen to His Story

Sunday, May 30th, 2010

by Tracey E. Bennett, Queen of Conversation

A homeless guy was standing by the stoplight. His scrawled sign said, "Will work for food." I scoped out nearby restaurants, then asked him, "Are you hungry?"

"Yes."

"OK, meet me at Cracker Barrel in 10 minutes. I’ll buy you lunch."

As we waited for his meal, I sized him up. He looked like a boomer like me, so I started the conversation by asking, "Were you in Vietnam?"

"Yes. I nearly died there."

I was all ears. "Tell me more. Did you have a near-death experience?" (more…)

“How Was Your Trip?” and other Conversation Questions

Friday, May 7th, 2010

I hear this question a lot since I returned from 3 weeks in the Bahamas and Florida. The best part was a 6-night kayaking and camping adventure with family.

We paddled through mangroves, sailed across stingray flats, snorkeled around elkhorn coral and bluehead wrasses, scooped up sand dollars, swapped poems by firelight, and wished on shooting stars. My tribe nicknamed me Potcake.

Oh, it wasn’t all glorious: a scorpion (more…)

Calling Customer Service: How to Get a Person on the Phone

Thursday, February 4th, 2010

 

blog by Tracey E. Bennett

You’re calling customer service. But you land in a maze — or daze. How do you get a person on the phone? You could get your problem handled in a jiffy if only someone would talk to you.

Here are 8 tips adapted from Reader’s Digest:

1. Don’t push any buttons. The computer will assume that you have a rotary phone and send you to a real person.

2. Push zero. Sometimes that sends you to a helpful soul.

3. Press a mess of buttons.

4. Mumble. It confuses the system and (more…)

How to Split the Check Without Looking Cheap

Monday, January 18th, 2010

"SAVE!"

Have you ever gone to dinner with friends and ordered only a drink or appetizer? But when the bill came around, you got stuck with a chunk of it? How do you pay your fair share — that is, for your smaller portion — without looking or feeling cheap?

Here’s a tip from Ramit from Scrooge Strategy. He’s all about saving money, and he’s got a good tip about saving face, too. (more…)

Delta Flight Attendant + Crayons = Connection & Conversation

Sunday, December 27th, 2009

What does it take to calm an irritated customer, connect people, start conversations, and build relationships? What could do all that? As this story shows, it just takes one person thinking outside the Crayon box.

PALM SPRINGS, Calif. –  AP – A museum is showing artwork collected by a Delta flight attendant who started handing out crayons to passengers after the Sept. 11th attacks.

The Palm Springs Air Museum is showing "Plane Art — Connecting People" through Jan. 25. Several dozen pictures are hanging at the museum, and many others are available for visitors to leaf through in folders.
 
The pictures were collected by Delta flight attendant Jewel Van Valin. She got the idea a few months after 9/11, when the airline began substituting paper for linens as tray table covers.
 

She said one passenger (more…)

Simple Advice for Parents Trying to Raise Happy, Healthy Daughters

Sunday, December 6th, 2009

mum and a daughter

A criminologist who has spent decades studying the lives of girls and women who end up in prison has some simple advice for parents trying to raise happy, healthy daughters: Listen.

"We need to listen to our daughters, not just talk to our daughters. That what girls tell us," said University of Hawaii professor Meda Chesney-Lind. "They want to be heard. Parents think they are talking with their daughters, when they’re really talking at their daughters." [from the opening 2 paragraphs in Friday's Star-Bulletin story by writer Christine Donnelly.]

My stepfather listened to me. Maybe that’s why I loved him so much. We traded stories:  he and his brothers dumped a nest of mice (more…)

Conversation Tip: How to Turn a Good Compliment into a Terrific Compliment

Monday, October 19th, 2009

Leil Lowndes photo 

Today’s post is by guest blogger and conversation expert Leil Lownes. I wanted to say "conversation diva," but Leil’s no diva; she’s delightfully down to earth. Today she tells us how to turn a compliment into a great compliment. Take it away, Leil. 
 
++++++++++++
 
SAVE YOUR KUDOS UNTIL THEY REALLY COUNT!
                
Of course you please people when you praise them. They enjoy it — all by themselves.

Let’s say a colleague did an excellent and speedy job on a project at work. Naturally she’s delighted when you compliment her. But  don’t you think she’d be a lot more delighted if (more…)

Before You End a Friendship, Try This Tip

Friday, October 2nd, 2009

End a friendship 

 

by Tracey E. Bennett, Queen of Conversation

 

I’m driving home from the bark park, thinking about my ex-friend Mary Wagner. I’m feeling the hurt of being dumped after 30 years of close friendship. And it’s not a new hurt either;  it’s been more than 10 years since Mary announced she was ending the friendship.

Why? On our trip to Guatemala and Costa Rica, I had bugged her with judgments about her singlehood. 

Who, me? A couple mentions, yes. But over the top? I had no idea. Is that enough to end a friendship? (more…)

A Good Presentation Tip from One Smart Cookie

Thursday, September 17th, 2009

Today’s post was contributed by Hawaii’s top presentation coach, Pam Chambers:

  You’re wandering down the cookie aisle at Your Groceries USA. After some moments of indecision, you are seduced by the Pepperidge Farm Chocolate Chunks. Three inches in diameter, packed with chips and nuts — what’s not to like?

It is the Fair Packaging and Labeling Act that protects you from ripping open the bag only to find (more…)