 |
blog by Tracey E. Bennett You’re calling customer service. But you land in a maze — or daze. How do you get a person on the phone? You could get your problem handled in a jiffy if only someone would talk to you. Here are 8 tips adapted from Reader’s Digest: |
1. Don’t push any buttons. The computer will assume that you have a rotary phone and send you to a real person.
2. Push zero. Sometimes that sends you to a helpful soul.
3. Press a mess of buttons.
4. Mumble. It confuses the system and might send you to human land.
5. Speak Spanish. Many operators speak English, too.
6. Select the cancel-service option. It’s easier to hang on to a customer than to get a new one, so the company might bend over sideways to satisfy you. To do that, they have to talk to you, so you’re in.
7. Swear. [I swear Reader's Digest recommends this] because swear bunnies go to the head of the line. [Do try this at home, not on the bus.]
8. *** Go to www.GetHuman.com *** for a list of 900 companies and their get-a-human-on-the-phone numbers.
++++++++++++ ++++++++++++ ++++++++++++
Blog by Tracey E. Bennett, Queen of Conversation
How’s your track record with customer service? What tips and tricks do you use to get a person on the phone? Please go the comment section and share your secrets.
Yesterday I used GetHuman.com to get Amazon’s number. A friendly guy answered the phone — quickly, too — and solved my problem right away. Love it!