- What 3 words (more…)
What does it take to calm an irritated customer, connect people, start conversations, and build relationships? What could do all that? As this story shows, it just takes one person thinking outside the Crayon box.
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PALM SPRINGS, Calif. – AP – A museum is showing artwork collected by a Delta flight attendant who started handing out crayons to passengers after the Sept. 11th attacks. The Palm Springs Air Museum is showing "Plane Art — Connecting People" through Jan. 25. Several dozen pictures are hanging at the museum, and many others are available for visitors to leaf through in folders.
The pictures were collected by Delta flight attendant Jewel Van Valin. She got the idea a few months after 9/11, when the airline began substituting paper for linens as tray table covers.
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She said one passenger (more…)
Kids crack me up! See if you agree.
A criminologist who has spent decades studying the lives of girls and women who end up in prison has some simple advice for parents trying to raise happy, healthy daughters: Listen.
"We need to listen to our daughters, not just talk to our daughters. That what girls tell us," said University of Hawaii professor Meda Chesney-Lind. "They want to be heard. Parents think they are talking with their daughters, when they’re really talking at their daughters." [from the opening 2 paragraphs in Friday's Star-Bulletin story by writer Christine Donnelly.]
My stepfather listened to me. Maybe that’s why I loved him so much. We traded stories: he and his brothers dumped a nest of mice (more…)